The sale of products to customers who are consumers (i.e. individuals who buy the goods for reasons other than professional or business purposes, or who do not include a VAT registration number on the order form) are governed by guarantees in the legalprovisions set out in articles 129, 130 and 132 of the Consumer Code, as amended by legislative decree no. 170 of 4 November 2021. 

In particular, Customers have the right to seek resolution exclusively via their retailer in the case of a fault transpiring within 2 years of receiving the goods.  

Any action Customers take to assert their rights regarding faults not intentionally concealed by the seller must occur within 26 months of the goods being received.

Unless shown otherwise, it shall be presumed that any fault transpiring within a year of purchase existed already on the date of the sale, unless this is inconsistent with the nature of the item or fault.

In the event of a fault, consumers are entitled to the following:

• restored functionality (with the option of a repair or replacement at no cost to the consumer, provided the method selected is not impossible or excessively onerous for the retailer), or
• a proportionate reduction in price, or
• cancellation of the agreement, unless the fault is minor.

No amount shall be payable by the Retailer for the period in which the bicycle cannot be used due to repairs/assistance being carried out.

Consumer rights may be exercised provided that the Products have been used properly, with due care and according to their intended use and the instructions provided, and on presenting a valid sale receipt. 

The guarantee does not cover normal wear and tear, scratches, abrasions or damage to exterior parts of products. By way of example, the guarantee does not cover damage caused by:
- improper use (failure to observe the instructions);

• the product falling or being knocked accidentally;
• adjustments, repairs carried out by unauthorised parties;
• storage in unsuitable places (extreme temperatures or wet conditions, atmospheric agents)
• failing to carry out routine maintenance.

The scope of other guarantees, such as those provided by your statutory rights, differs in character and does not affect your guarantee under consumer rights legislation. 

Note that the same consumer rights apply for the battery.